Refund and Return Policy

Refunds

Once your returned merchandise has been received and inspected, OutpostPower will notify you whether your refund has been approved.

Approved refunds will be processed to your original payment method within 10 business days.

Your bank or credit-card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact support@outpostpowerco.store.

30-Day Return Policy

OutpostPower accepts returns of eligible Dark Energy products within 30 days of delivery.

If delivery information is unavailable, the return window is calculated from the fulfillment date, consistent with Shopify Collective guidance confirmed by Shopify Support.

To qualify for a standard return, items must be unused, in their original condition, and in their original packaging. Proof of purchase may be required.

To initiate a return, contact support@outpostpowerco.store with your order number.

Please do not send merchandise back without receiving return authorization and shipping instructions.

Return Shipping and Fees

OutpostPower provides free return shipping for eligible, authorized Dark Energy returns.

There are no customer restocking fees.

Once your return is approved, we will coordinate a prepaid return shipping label and provide instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If an item arrives damaged, defective, or incorrect, contact support@outpostpowerco.store promptly with your order number, a description of the issue, and photographs when available.

We will coordinate with our supplier to determine an appropriate resolution, including a replacement or refund where applicable.

Exceptions and Non-Returnable Items

Items showing damage caused by misuse, unauthorized modification, or excessive wear may not qualify for standard returns.

Gift cards, if offered, are non-returnable except where required by law.

Applicable consumer protection rights remain unaffected.

Exchanges

For exchanges, please contact customer support.

If your return is approved, you may return the original item and purchase the replacement separately.

Customer Support

OutpostPower

Email: support@outpostpowerco.store

Website: https://outpostpowerco.store