Refund policy

30-Day Return Policy

Return eligibility and return periods may vary by product and supplier. Where a product is subject to a supplier-specific return period or requirement, those terms will apply. For Dark Energy products, the 30-day return period begins on the date of purchase.

Return eligibility requirements may vary by product and supplier. Please contact Outpost Power before returning any product so we can confirm the applicable return requirements and provide the proper instructions. Proof of purchase may be required.

To request a return, contact Outpost Power at dstjean1@outlook.com. If your return is accepted, we will provide the appropriate return shipping address and instructions on how and where to send your product.

Please do not return a product without first contacting Outpost Power and receiving return authorization and shipping instructions. Items returned without prior authorization may not be accepted.

Damages, Defects and Incorrect Items

Please inspect your order when it arrives. If your product is defective, damaged, or you receive the wrong item, contact Outpost Power promptly at dstjean1@outlook.com. We will review the issue and work with you toward an appropriate resolution.

Exceptions / Non-Returnable Items

Certain products may have return restrictions based on their condition, supplier or manufacturer requirements. safety considerations, or other applicable restrictions. Please contact Outpost Power before returning any product so we can confirm its eligibility and provide the proper return instructions.

Gift cards, if offered, are not returnable.

Exchanges

If you would like a different product, contact us first. Once your return is approved, the original item can be returned according to the instructions we provide. A replacement product may then be purchased separately.

Refunds

We will notify you after the returned product has been received and inspected and advise you whether the refund has been approved. If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or credit-card company to process and post the refund.

If more than 15 business days have passed after Outpost Power confirms that your refund was approved, please contact us at dstjean1@outlook.com.

Questions

For questions about returns, refunds, damaged products, or other order concerns, contact Outpost Power at dstjean1@outlook.com.